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People Of Determination Awarness

  • Home
  • People Of Determination Awarness
  • Empower management to deliver against UAE strategy for POD both Social and business cases.
  • Understand the awareness course & be able to interact with POD with confidence. Understand how best to support frontline staff. Be aware of the environment
  • Employment and emergency consideration in relation to POD. Including specific reference and relevance to the work environment

INTENDED FOR

Manager & Supervisors

AIMS / OBJECTIVES

With Dubai’s 2020 vision to welcome 25 million tourists it is now more important than ever for the hospitality industry to be given adequate training to raise awareness and understanding about various disabilities and how People of Determination should be treated.

COURSE CONTENTS

Definitions:

  • What is Disability & the different models?
  • What is Accessibility?
  • Equality & Diversity

Disability, the Law & Good Business:

  • UN Charter & Universal Access.
  • Federal Law in Dubai & Legal Framework.
  • Current accessibility environment in Dubai.
  • Best Commercial Practice.

Dealing People with Disabilities:

  • Dealing with specific disabilities, Hearing, Visual, Mobility, Hidden Disabilities & Ability impairments.
  • Understand the meaning of approaching and assisting guests with disabilities and present effective ways of assisting with confidence
  • Disability & use of appropriate language & good Communication
  • Movement & Access assistance within the room, Hotel & Emergency evacuation procedures.
  • Supporting people to access facilities in the local environment.

Planning For Personal Improvement & Impact:

  • Personal Planning
  • Improve self-awareness and understanding of disability
  • List the most common types of disability
  • Understanding that everyone has a role in valuing diversity

LEARNING METHODOLOGY

There will be a dynamic blend of the following:

  • Facilitator-led Presentations (In person)
  • Syndicate/group Work
  • Individual Action Plans
  • Skill Building Exercises
  • Application Activities & Role Plays

DURATION

ONE DAYS

ASSESSMENT CRITERIA

Practical and theoretical assessment to evaluate the familiarity of the candidates with the requirements/ procedures

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CONTACT US!

Our Courses

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    Address

    Main office: Sheikh Saqr Bin Muhammad Al Qasimi Street, Al Nazish Business Center, T-66, Ras Al Khaimah, United Arab Emirates
    Remote Office: Dubai Islamic Bank Building, Office # 504, Al Nakheel Area, Ras Al Khaimah, United Arab Emirates

    Email

    Info@biqaahse.com

    Phone No.

    050 227 6563
    0502276306